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Cancellation policies - Printable Version

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+--- Thread: Cancellation policies (/showthread.php?tid=307)



Cancellation policies - RS086 - 06-18-2015 08:36 AM

Hi!
Is there any way to manage the cancellation policies via the channel manager?
Thank you!


RE: Cancellation policies - yellow - 06-18-2015 08:41 AM

Hello RS086,

it's not possible. Booking.com and Expedia, for example, don't allow to manage such level of information in a programmatic way (via xml interface). The same applies, for example, for rooms descriptions and images. I don't exclude that some OTAs allow it, but I think it's very rare. For example, and personally, I'm not aware of OTAs providing these features.

If, instead, you mean to have more information about cancellation policies for your reservations, you should have a look at the "ancillary" data (channel information, on each reservation page).

Let me know if I can help you furhter and thanks for your intervetion.


RE: Cancellation policies - RS086 - 06-18-2015 06:24 PM

Thank you for your answer! Now I am confused, because our client told us he talked to Booking.com and was told that all information have to be managed via the channel manager.

Can you help me to define a rate (a certain room on a certain day) as non-refundable? With or without the channel manager? That would solve our problem.


RE: Cancellation policies - yellow - 06-18-2015 07:37 PM

Hello,

so, probably there is a misunderstanding. Let me try to explain (and let's speak about booking.com). On b.com, given a rate and a room, we can update daily values (price, availability and so on). But it's not possible to edit Rate-settings and/or Room-settings. Rates and rooms are, in other words, given and not mutable.

To establish a NR rate, you need to speak with booking.com, asking them to prepare a dedicated rate. Once this is done, you should then reconfigure the connectivity inside wubook, mapping the NR rate with a dedicated pricing plan (and, eventually, with a dedicated restriction plan).

Does this make sense now? Do not hesitate to ask otherwise!


RE: Cancellation policies - RS086 - 06-19-2015 10:10 PM

Thank you, now I get it!

I set up a new rate (that will be mapped to the channel's NR rates). The only problem left is that both rates show up for the same day. Is there a way to set the availability for each rate or set a start and end point for a rate?

Thanks so much for your help!


RE: Cancellation policies - white - 06-19-2015 10:27 PM

well, the avaialability is normally shared (same concept as Booking.com for example) but you can use restrictions to open/close independently.

You can also check here: http://en.wubook.net/docs/doku.php?id=restriction-plans-wubook

I keep at disposal.

Regards


RE: Cancellation policies - RS086 - 06-19-2015 11:54 PM

That was the missing link! Big Grin Thank you!