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OUTAGE channel manager: reservations not imported - Printable Version

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OUTAGE channel manager: reservations not imported - luther - 03-13-2018 09:19 PM

Dear all,

We detected a global outage on the channel manager which
caused a big list of not imported reservations.

It has been dealt with and now working back OK as usual.

All reservations not imported immmediately while the OUTAGE lasted should now be imported in woodoo.

VERY IMPORTANT to note that reservations/cancellations received from EXPEDIA while the outage lasted will NOT be imported into woodoo anymore and is very important you update your availability manually to increase/decrease availability in other channels accordingly.

Let us know should you have any particular issues by contacting your account manager on "help@wubook.net"

Best regards,


RE: OUTAGE channel manager: reservations not imported - RC023 - 03-13-2018 10:55 PM

Dear Luther,
Thank you for inform us about it.
Could you also let us know what dates specifically were affected by this issue? It will be very helpful in order to manually update reservations not imported.

Thanks!


RE: OUTAGE channel manager: reservations not imported - PT043 - 03-14-2018 02:24 AM

Yes, please let us know what time periode it is for (and what timezone you are in Smile.

We need to inform our woodoo hotels about this issue accordingly.


RE: OUTAGE channel manager: reservations not imported - silver - 03-14-2018 03:41 AM

Hi there,

the outage while it lasts affects all dates.
Reservations coming in are notified directly by the portal and these are the ones that should be updated manually.

Regards,

Silver

(03-13-2018 10:55 PM)RC023 Wrote:  Dear Luther,
Thank you for inform us about it.
Could you also let us know what dates specifically were affected by this issue? It will be very helpful in order to manually update reservations not imported.

Thanks!



RE: OUTAGE channel manager: reservations not imported - silver - 03-14-2018 03:43 AM

Hi there,

Sure, we are on GMT+1

Regards,

Silver


(03-14-2018 02:24 AM)PT043 Wrote:  Yes, please let us know what time periode it is for (and what timezone you are in Smile.

We need to inform our woodoo hotels about this issue accordingly.



RE: OUTAGE channel manager: reservations not imported - RC023 - 03-15-2018 05:07 AM

Dear Luther,

Apologies as I didn't expressed my self well. What I meant was, is it possible to know for how long did this outage reservations happen? from when til when this happened? that way we can actually look how many reservation we received during this time and then manually update them.

Thanks.


RE: OUTAGE channel manager: reservations not imported - white - 03-16-2018 11:00 AM

(03-15-2018 05:07 AM)RC023 Wrote:  Dear Luther,

Apologies as I didn't expressed my self well. What I meant was, is it possible to know for how long did this outage reservations happen? from when til when this happened? that way we can actually look how many reservation we received during this time and then manually update them.

Thanks.

Hello RC023.

Please check the full day 13th March. Basically, if you have in your inbox emails coming directly from OTAs that could be a case. Otherwise do not care about it.

Regards