Hello,
With PSD2 reglementation, we (as hotel) will need to be able to prove that customer was going thru strong customer authentication (SCA) in the reservation process.
If not, then when we will charge no-shows or advanced payment or late payment (without having customer using physically his credit card) all those transactions can be canceled or refused by the customer. It is legit. And will create a lot of problem for us as hotel.
So what did you prepared or changed in your processes (Woodoo and OTA's) to be ready for SCA in this new PSD2 rules ?
Thanks.
With PSD2 reglementation, we (as hotel) will need to be able to prove that customer was going thru strong customer authentication (SCA) in the reservation process.
If not, then when we will charge no-shows or advanced payment or late payment (without having customer using physically his credit card) all those transactions can be canceled or refused by the customer. It is legit. And will create a lot of problem for us as hotel.
So what did you prepared or changed in your processes (Woodoo and OTA's) to be ready for SCA in this new PSD2 rules ?
Thanks.