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by DG112 at 10-16-2019, 09:09 PM 0 comments

With PSD2 reglementation, we (as hotel) will need to be able to prove that customer was going thru strong customer authentication (SCA) in the reservation process.

If not, then when we will charge no-shows or advanced payment or late payment (without having customer using physically his credit card) all those transactions can be canceled or refused by the customer. It is legit. And will create a lot of problem for us as hotel.

So what did you prepared or changed in your processes (Woodoo and OTA's) to be ready for SCA in this new PSD2 rules ?

by JF036 at 08-31-2019, 09:34 PM 0 comments
When we are fully booked, I have more and more customer in high season who asks to leave their mail in case of a cancellation for the wished dates. Would it be complicated to integrate this feature?
The guests would enters his mail and date, then if there is a cancelation, he gets an automated mail with a link for direct booking.

Thanks for the response.
by KS025 at 02-23-2019, 04:08 AM 0 comments
Dear all,

A good upgrade that would work great (at least to me) is to select at each discounts you create (promo codes, special offers etc) at which products you want to be included (the extras you may want to sell, the government tax, the room price).

by JG Grace at 07-12-2018, 02:18 AM 1 comments
Having the following issue with the calendar drop down option with the Responsive Widget Online Reception.

The drop down calendar to select the dates for availability is showing up behind my sites text as well as anything else I put directly underneath it. Unsure where to put z-index code (css / js) so that this pops out in front / top of anything else.

Attached is screen capture of issue.

Thank you.
by ZK015 at 05-21-2018, 06:50 PM 0 comments

I would need your help with Google adwords conversions. I am using google plugin and I have integrated google analytics and google adwords with wubook. So now I can see in GA in Event tracking the basic categories as:


But that's all. I can't see any conversions or I don't know where to find it.

Thank you for your help!
by PM014 at 11-29-2016, 07:19 PM 0 comments
Dear partners,

We have a request from Hotels about Packages.
Would it be possible to hide the section: "Availability" - days of the week and realise period of Packages?
For example transfer it to the link More info " or maybe remove completly.
Because hotels prefer to specify this info in Discription.

by PM014 at 11-23-2016, 06:59 AM 1 comments
Dear partner,

Hotels ask to add new currency at the online-reception - UZS - Uzbekistani Som.
Will it possible?

by PM014 at 05-23-2016, 12:57 AM 1 comments
Hello dears,

if the guest do not pay the reservation should be moved to rack rate
or offer to choose the rate without discount automatically.

by PM014 at 04-09-2016, 09:58 PM 0 comments
Hello dears!
Is it possible to make a request for a feedback will be sent on the day of departure?
It will be more usefull than 3rd day of departure.

Thank you in advance!
by cyan at 01-29-2016, 12:45 AM 0 comments
Dear wubookers,

we are glad to introduce you a new very interesting feature on the Wubook services universe.

We talked at some length on the forum with some users who had made many constructive proposals, (here the link).

From today it will be possible to specify Geo-localized special offers on WuBooK. How does it mean? Among the different options defining the requisites to benefit from the special offer, you will have the possibility to specify a countries list where the special offer will be applicable, realizing a real rates differentiation.

Here attached the screen-shot of the real WuBooK interface you will find:

[Image: geo1.jpg]

As you can notice, there are 2 selection levels: the first one – by continent – which allows you to populate the real countries and the second one (countries) where you want to attend.

This is possible thanks to the Geo-localization, essentially a correspondence between the IP and the Country origin, calculated by WuBooK when a user enter on your Online Reception.

Therefore, from today you can obtain a commercial tool rather powerful!

Good job!
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