[A.G#WuBook]

Dear WuBook Management / customer support team,

I am contacting you to formally escalate an unresolved support matter and to register my dissatisfaction with the handling of ticket #925639, submitted on 28 April 2025.

The ticket concerns translation issues in the Online Reception tool affecting Ukrainian-language content — a client-facing feature used directly by our guests.

Timeline of events:
- 28 April: Ticket #925639 submitted
- Initial response: Your PL office indicated uncertainty about whether Ukrainian language support would continue
- 1 May: Follow-up response confirmed Ukrainian support would be maintained
- Post 1 May: I requested timelines/ETAs — no response received
- Since then: Three additional follow-up emails sent — all ignored

This level of non-responsiveness is unacceptable for an open, customer-impacting issue. The Online Reception is a front-of-house tool; translation defects are visible to every guest who uses it. The inability of your team to provide even a rough timeline makes it impossible for us to plan or communicate with our own stakeholders.

I am formally requesting:
1. Immediate acknowledgement of this escalation
2. A committed ETA for the resolution of ticket #925639
3. Direct contact with a senior support representative or new account manager. 

Thanks
Oleksiy