05-15-2026, 06:40 PM
Good morning Oleksiy,
I'm sorry your experience with Russian support wasn't satisfactory.
I can confirm that starting next Monday, May 18th, all Wubook Poland customers will be transferred directly to Wubook srl management, and from Monday onward, support will be provided in English directly by our internal team. I trust that with the new support team, there will no longer be any unanswered ticket responses.
I can also confirm that the Ukrainian language on Zak's online reception will continue to be supported for translations.
If you indicate in the reply to the ticket you opened (without referring to the forum) which texts need to be translated into Ukrainian, I can look into it personally.
Otherwise, you can wait until Monday to open a new ticket to the new support team.
I'm sorry your experience with Russian support wasn't satisfactory.
I can confirm that starting next Monday, May 18th, all Wubook Poland customers will be transferred directly to Wubook srl management, and from Monday onward, support will be provided in English directly by our internal team. I trust that with the new support team, there will no longer be any unanswered ticket responses.
I can also confirm that the Ukrainian language on Zak's online reception will continue to be supported for translations.
If you indicate in the reply to the ticket you opened (without referring to the forum) which texts need to be translated into Ukrainian, I can look into it personally.
Otherwise, you can wait until Monday to open a new ticket to the new support team.