04-22-2016, 03:39 AM
Hello there.
So, first of all, when you receive a reservation confirmation (voucher) as guest, you have a link to cancel this reservation. This link is NOT a loooong number. It is 10 numbers. Same as the reservation code. We have tons of reservations and it should be that long. But, is this a looong link?
https://wubook.net/wbkd/delbook/?delbook=1110001110
I think it is quite "clean" and readable..
About the error you got I think it was 99% your fault. Why? because if you click on the link of the email you received, it directly opens the cancellation page. No issue with it.
You just put the reservation code (10 numbers you can copy/paste from the same email and the guest email address used for the reservation). I already tried many times, with many reservations. All works perfectly.
It will not work ONLY if you are logged into a WuBook account as Hotelier. In that case it won't work but..guests won't be EVER connected as hotelier..
Finally, there is no TABs on email confirmations.
So, please, if you have specific complaints for specific reservations, ask support for it through our support system. We will check it deeply.
Thanks and regards
So, first of all, when you receive a reservation confirmation (voucher) as guest, you have a link to cancel this reservation. This link is NOT a loooong number. It is 10 numbers. Same as the reservation code. We have tons of reservations and it should be that long. But, is this a looong link?
https://wubook.net/wbkd/delbook/?delbook=1110001110
I think it is quite "clean" and readable..
About the error you got I think it was 99% your fault. Why? because if you click on the link of the email you received, it directly opens the cancellation page. No issue with it.
You just put the reservation code (10 numbers you can copy/paste from the same email and the guest email address used for the reservation). I already tried many times, with many reservations. All works perfectly.
It will not work ONLY if you are logged into a WuBook account as Hotelier. In that case it won't work but..guests won't be EVER connected as hotelier..
Finally, there is no TABs on email confirmations.
So, please, if you have specific complaints for specific reservations, ask support for it through our support system. We will check it deeply.
Thanks and regards