01-07-2014, 08:47 PM
Morning
I looked again this morning to be sure if my feelings are valid. I also asked a friend to test the system. His comments were similar to mine, he also felt it was likely to confuse our guests. His advice was not to use it. He is a hotelier with 25 years experience of hotel booking systems so his comments are very important to me. We both felt that the approach was more useful for hotels rather than self-catering villas and apartments.
I have now turned off the filtering so that at least guests will now see all appropriate options at all times. It's a shame but necessary.
One thing which might help other uses is to change the word Filter: to Just for: as this implies showing accommodation results which are optimal just for 2 people, just for 3 people etc. Sometimes even a simple change of words can help people understand better.
As you say Daniele, it is purely individual perspective. The filter is neither right or wrong but for us, and our guests, we feel it is a little too confusing.
Kind regards
Dave
I looked again this morning to be sure if my feelings are valid. I also asked a friend to test the system. His comments were similar to mine, he also felt it was likely to confuse our guests. His advice was not to use it. He is a hotelier with 25 years experience of hotel booking systems so his comments are very important to me. We both felt that the approach was more useful for hotels rather than self-catering villas and apartments.
I have now turned off the filtering so that at least guests will now see all appropriate options at all times. It's a shame but necessary.
One thing which might help other uses is to change the word Filter: to Just for: as this implies showing accommodation results which are optimal just for 2 people, just for 3 people etc. Sometimes even a simple change of words can help people understand better.
As you say Daniele, it is purely individual perspective. The filter is neither right or wrong but for us, and our guests, we feel it is a little too confusing.
Kind regards
Dave