04-20-2016, 01:14 AM
We made a reservation from booking engine and than we tried to delete this reservation as guest through link (but instead of XXX there was looong number:
https://wubook.net/wbkd/delbook/?delbook=ХХХ
We input email and # of reservation.
Clicked on Delete the reservation,
and than we saw pop-up window with an error:
"Sorry: it was not possible to cancel your reservation: Invalid Parameters"
Everything seemed correct, but after checking we found out that before e-mail was added invisible tab.
So it looks like we did everything right, and system was not working.
So our suggestion - to avoid this kind of mistakes, can we automatically delete tabs before and after text?
And if we input this invisible tab after reservation number we see new kind of error:
"Sorry: it was not possible to cancel your reservation: There is no such reservation for this property. Make sure you specify a valid reservation code and a valid email address (the same email you used to book your rooms)"
in this way we suggest 3 kinds of errors:
- there is no such reservation for this property
- Make sure you specify a valid email address
- we cannot find your reservation (other reason)
https://wubook.net/wbkd/delbook/?delbook=ХХХ
We input email and # of reservation.
Clicked on Delete the reservation,
and than we saw pop-up window with an error:
"Sorry: it was not possible to cancel your reservation: Invalid Parameters"
Everything seemed correct, but after checking we found out that before e-mail was added invisible tab.
So it looks like we did everything right, and system was not working.
So our suggestion - to avoid this kind of mistakes, can we automatically delete tabs before and after text?
And if we input this invisible tab after reservation number we see new kind of error:
"Sorry: it was not possible to cancel your reservation: There is no such reservation for this property. Make sure you specify a valid reservation code and a valid email address (the same email you used to book your rooms)"
in this way we suggest 3 kinds of errors:
- there is no such reservation for this property
- Make sure you specify a valid email address
- we cannot find your reservation (other reason)