Good morning all,
We have had an issue notifying new reservations from 15:00 CET+1 until this morning. The issue was just related to the email notification and some (not all) were not sent at all.
The problem was due to human error and it has been fixed already this morning.
We are sorry about that and please accept our apologies.
Problems related:
- Clients who made a reservation didnt receive the confirmation via email.
- Property didnt receive email notification of the reservation
*** NOTE: This problem DID NOT affect all reservations/properties. We are still measuring the exact numbers BUT chances are it did not affect your property at all.
*** SOLUTION: We have deployed a tool on MANAGE>FACILITY that will show you a list of all reservations/cancellations/modifications from which you didnt receive the notification so that you are aware of them and can action manually if need be.
Regards,
Silver
We have had an issue notifying new reservations from 15:00 CET+1 until this morning. The issue was just related to the email notification and some (not all) were not sent at all.
The problem was due to human error and it has been fixed already this morning.
We are sorry about that and please accept our apologies.
Problems related:
- Clients who made a reservation didnt receive the confirmation via email.
- Property didnt receive email notification of the reservation
*** NOTE: This problem DID NOT affect all reservations/properties. We are still measuring the exact numbers BUT chances are it did not affect your property at all.
*** SOLUTION: We have deployed a tool on MANAGE>FACILITY that will show you a list of all reservations/cancellations/modifications from which you didnt receive the notification so that you are aware of them and can action manually if need be.
Regards,
Silver