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[SOLVED] Problems on Online Reception
05-31-2016, 01:45 AM
Post: #1
Exclamation Problems on Online Reception
Dears,

we are registering a problem with the following service:

Service: Online Reception
Problem: Problemi con la online reception

We are working on it and we hope to solve it as soon as possible.
Thank you for your patience.

Eventual remarks:
La nuova release della online reception è stata appena caricata sul server e stiamo assistendo a piccole scosse d'assestamento. Stiamo lavorando all'ottimizzazione e dovremmo risolvere eventuali problemi nel giro di poco tempo. Andrea.
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05-31-2016, 02:13 AM
Post: #2
Exclamation [SOLVED] Problems on Online Reception
Dears,

the outage is solved. Our services are now working fine.

We are sorry for the inconvenience and we kindly ask you
to accept our sincere apologies for it.

Should you need further information, do not hesitate to
reply to such post.

Thanks for the understanding
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05-31-2016, 04:38 AM
Post: #3
RE: [SOLVED] Problems on Online Reception
[quote='luther' pid='696' dateline='1464624802']
Hi,
We can't see the credit card information what should we do?
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05-31-2016, 07:19 AM
Post: #4
RE: [SOLVED] Problems on Online Reception
Hello.

What do you mean?
For which reservation? Will you prefer to open a ticket to support?

Regards

white
Blog en.wubook.net/blog
Web en.wubook.net
Zak en.zak.wubook.net
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05-31-2016, 01:47 PM
Post: #5
RE:still prices problem
Hello,

Still have same problem, prices are different from Booking.com and Zac
Example :

ZAC:
wan khairul anuar wan hassan
( 31/05/2016 - 01/06/2016 )
Rooms pricing
Room Days Price
216 (Standard)
(31/05-01/06) 1
1138.50

Booking.com:
wan khairul anuar wan hassan
Check-in 31-05-2016
Check-out 01-06-2016
Room type Standard King Room with Sea View
Number of persons 2 + 1 children
Arrival Tuesday, May 31, 2016
Departure Wednesday, June 1, 2016
Number of nights 1
Total cost confirmed with guest
Room price THB 841.12
10 % service charge THB 90
7 % VAT THB 58.88
Total confirmed to guest THB 990
Commission breakdown
Commissionable amount THB 990
Commission THB 178.20
Costs per night
Date Price Rate
05/31 THB 990 Room Only
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06-01-2016, 08:39 PM
Post: #6
RE: [SOLVED] Problems on Online Reception
Hello there!

Thanks for your message, anyway, it is really clear that your reseller did not explained you very well the functioning of our system... Zak, the PMS still does not manage online prices. Wubook does.

So, unfortunately, your request is out of topic Sad

I also kindly ask you to request support directly to your reseller and in case of no asnwer or bad support, then send a request to help AT wubook DOT net.

We will be happy to help you.

I keep at disposal

Regards

white
Blog en.wubook.net/blog
Web en.wubook.net
Zak en.zak.wubook.net
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