Dear WuBookers, choosing one software over another is no trivial decision, and when you need to select a PMS for your property, it’s normal to ask questions, compare different solutions, and do some online research. For example, it’s very common to wonder whether a certain system has a good reputation or not, and to seek the opinion of those who have already used it. That’s why we’ve gathered here some of the most significant reviews of WuBook: this makes it easier to understand what’s being said about us and which aspects are most appreciated by those who already know us.
The human touch: helpful and knowledgeable customer service
The software’s features are certainly essential, but it’s just as important to ask what happens when you need help, perhaps when the property is operating at full capacity and doubts or uncertainties arise about the tools. Being able to count on a professional, courteous, and responsive service is a major advantage to consider, and one that, not surprisingly, is highly valued by property managers, hoteliers, and industry professionals alike. This is confirmed, among others, by Luca, who says of WuBook: “The staff is extraordinary: knowledgeable, kind, and always ready to help.” The managers of Borgo Monacizzo Bed & Breakfast share the same opinion: “The WuBookers team is WONDERFUL, competent, and high-performing,” as do most of the people who have reviewed us. Some, like Cristina, highlight this very aspect when leaving us a 5-star rating: “Technical support is always prompt and always available.”
Not only are they quick to respond, but they’re also quick to monitor any issues and resolve them swiftly. Pol Bisbe describes his experience with WuBook this way: “The few times I’ve encountered problems, the response was: ‘We know, we’re already working on it.’”
Fabio, Elena, Marian, Savvas… it’s easy to spot the names of our support staff in the comments, specifically mentioned for their skills and courtesy: proof that our technicians’ dedication often translates into a direct relationship and personalized support. Our international team is definitely one of our strengths, and we’re very proud of it!
All-in-one PMS…
“Another aspect we really appreciate is the continuous development of the various tools”; “it’s a reliable, high-performance product with multiple features that a young, determined, and dynamic team constantly enhances, basing their work primarily on the needs, requirements, and requests that users can freely submit, and which they actively address”; “the platform is intuitive, comprehensive, and constantly updated with new features that simplify daily work.”
These are testimonials from three different users of Zak, our PMS, which highlight another defining aspect of how we work: the systematic updating of existing functions and the integration of new features to meet the needs of those working in the hospitality industry every day.
What does this mean in practice? It means it’s not a static or rigid management software, but flexible and capable of adapting to real needs, which change over time as market trends evolve.
Integrated and cloud-based
Plus, it’s all-in-one (or all-in-one as they say technically) and cloud-based. This means it already includes all the essential modules to fully manage every single property based on its configuration: from sales, to collecting direct and indirect reservations, to check-in, through housekeeping management and restaurant operations. “It’s completely online and can be managed from anywhere,” says Destino Guadalest, a Spanish apartment manager, highlighting Zak’s seamless accessibility thanks to its cloud-based development. “Add-ons like the Channel Manager and Zym are fantastic for controlling prices and connections with the major OTAs on the market,” he continues. In fact, our Channel Manager frequently appears in reviews by hoteliers. Lisa, for example, sums up her thoughts as follows: “Very effective Channel Manager. Zak is intuitive and easy to manage once configured. Plus, the app is really useful when I’m not at the property.”
… and one for all: suitable for hotels, vacation rentals, and B&Bs!
Zak’s versatility also translates into its ability to meet the expectations of various types of users. Just recently, in fact, we developed a module dedicated to those who manage multiple tourist properties for a living. Vacation Rental is the latest addition to the WuBook family and is already garnering interest and approval from Property Managers around the world. Concrete proof of WuBook’s ability to interpret and accommodate diverse needs, which vary depending on the property. Whether it’s independent hotels or small chains, B&Bs, apartments, or vacation homes, Zak is able to support their organization and boost their revenue. “Zym as an operating system helps us increase our revenue,” wrote Maria Elena, confirming that having a PMS that works effectively also has positive effects on the bottom line of those who adopt it.
Intuitive and easy to use
This is also thanks to the way it’s built. Mary, for example, believes it’s an “Excellent software program, very easy to use.” Lisa echoes this sentiment: “Zak is straightforward and easy to manage once configured.” And they’re not the only ones who think so—far from it. After all, if it weren’t, we wouldn’t be able to guarantee the workflow optimization and time savings we promise.
This simplicity is also reflected in the resources provided: “The technical documentation,” says Carlo in his review, “is easy to read and at the same time comprehensive on all topics; I often find the answers to my questions there.” Yes, because in addition to developing an intuitive, comprehensive, and accessible technical system backed by knowledgeable customer support, we’ve also provided detailed guides on all of Zak’s features, which are always available and clearly explained.
This way, users of our PMS can quickly find answers to their questions and independently explore the full potential of our management software, which, according to Luca, “is truly excellent for hotels and properties!”
Reviews on WuBook are essential to us, because they allow us to view ourselves from the outside to understand which elements are more or less successful and appreciated. And they can also help you assess whether we are the solution you’re looking for: if so, all you have to do is contact us to learn more!