Frequently Asked Questions

If you are interested in knowing more about us but you still have questions, have a look at the most frequest answers we give to those which shared doubts before you.

If you have an accommodation and you want to improve its management, then Wubook is the right company for you. We offer an All-in-One solution to streamline the daily tasks you face by managing online and offline reservations. From a small independent hotel to a group of apartments, from a urban Bed&Breakfast to a youth hostel, we serve thousands of property managers like you.

We build our software to make your life easier and with the goal to produce intuitive interfaces. It will take few steps to be online up and running and you will be proud of how fast things will be done! The most of our customers are live in less than 24 hours!

Absolutely not! Our software is cloud-based: you only need credentials (user and password) to log in and work. You also need an internet connection, either to use WuBook on a laptop or via the mobile application.

Yes! We believe that human support is the most important aspect of the business and our team is prepared and dedicate efforts to serve you better and better. Our rates include support and online help during all the collaboration with us.

Our support team is available through emails, chat and even phone calls (you can book a call on the phone or skype if you prefer). But we like not to make our phone numbers public to avoid the misservice of not being picked up when you most need it. Emergencies are threaten with the deserved urgency: we want to find and solve the problem from its root. We give priority to the most urgent requests following our parameters of urgency, but ALL the requests are answered within few hours.

No trouble. We do not want customers, we want happy customers! And that's why we have no limits or costraint parameters on our collaboration in terms of time. You leave whenever you want to leave. We hope it will never happen, of course, but in such case we would only like to know the reason why (to have a chance to improve).

An overbooking is not always a bad experience but it could be a pain for you in certain circumstances. In case of such an event we would investigate the reasons of the issue and explain you in details what happened. We would certainly help you in going ahead with the business and overcome this situation. With trust, transparency and mutual understanding.

Our servers are located in different countries and as we are global we are not depending in one unique node. We have more than 70 servers which ensure and guarantee a safe uptime for our service.

We respect and follow the European Law for data management. Moreover we constantly certify our security through external and certified company to guarantee security and safety. On the footer of this website you will find the specification both for PII data regulation and the PCI-DSS certification.

You are not forced to use all our services. You can use only some of them. We have customers using only the channel manager or booking engine but most of them prefer to use the All-in-One solution that provide you with seamless integrations, in order to control everything from the Property Management System.

Didn't find answers to what you're looking for? Contact us!